Sentido Training Academy Reaches the 2500 Mark
Sentido Hotels & Resorts' training academy has successfully trained more than 2500 members of staff since its inception in 2009.

BAD HOMBURG, GERMANY, July 23, 2010 /24-7PressRelease/ -- The Sentido Hotels & Resorts training academy, established to ensure all employees are up to Sentido standard and have a full understanding of the company philosophy, has achieved a major milestone by successfully training over 2500 members of staff across the company's 24 hotels and resorts as well as both Nile cruise ships.

Since Sentido Hotels & Resorts was founded in 2009, more than 2,500 employees - from chefs to receptionists and entertainers all the way to managers - have been trained at the academy.

Besides established seminars, such as the Train the Trainer seminar for executive personnel treating the subjects of brand and objectives, Sentido also offers individual workshops customised to the requirements of the franchise partners. The programmes on various topics have been developed by Sentido hotel experts and carried out in cooperation with international consulting agencies. The training portfolio covers subject like complaint management which is designed for the Sentido holiday concierges, as well as other subject areas like kitchen and hygiene, sales, reservations, marketing and revenue management.

Karl Schattmaier, CEO of Sentido Hotels & Resorts, said: "Our product can only be as good as our employees. They are the linchpin for the Sentido image.

"Across language and national boundaries, we must provide all our guests with ongoing top levels of service, unified sequences with a high recognition value and excellently trained employees. For this purpose, the training academy is our internal success formula. Among other things with e-learning offers - which have already been used by some 1,300 individuals - we familiarise our sales partners in the travel bureaus with our brand."

Press Release Contact Information:

Sabine Dächert
Sentido Hotels & Resorts
PR Contact
Berliner Straße 17
Bad Homburg, Germany
Germany D-61348
Voice: +49 (0) 6172 12 33 52